FREQUENTLY ASKED QUESTIONS

Everything you need to know about shopping with SOUVARE.

Find answers to the most common questions about our products, shipping, sizing and returns.

Where does SOUVARE ship?

SOUVARE ships to selected destinations worldwide.

Available shipping destinations will be displayed during checkout. Shipping options and costs may vary depending on your location and the products in your order.

Selected products may include complimentary shipping. For other eligible orders, complimentary standard shipping is available on purchases over US$100.

For additional information, please visit our Shipping & Delivery Policy.

How long will my order take to arrive?

Orders are typically processed within 2–5 business days after payment confirmation.

Once your order has been dispatched, delivery is generally estimated within 10–20 business days.

Delivery times are estimates and may vary depending on your destination, carrier operations, customs processing, local postal services and other circumstances outside our reasonable control.

Once tracking becomes available, you will receive your tracking information by email.

How does SOUVARE select its products?

Every piece in the SOUVARE selection is considered through the principles that define our approach: quality, comfort, timeless style and versatility.

We look for refined design, thoughtful details, materials, finish and everyday wearability, building collections designed to work naturally together.

Discover more about our approach in The SOUVARE Standard.

How do I choose the right size?

Sizing may vary between products, so we recommend reviewing the size guide available on each product pagebefore placing your order.

Where available, product-specific measurements and fit information will help you select the most appropriate size.

If you need additional assistance, please contact our Client Services team before placing your order.

What if I need to return an item?

Eligible products may be returned within 30 days of delivery, provided they meet the conditions outlined in our Returns Policy.

For standard returns resulting from change of mind, personal preference or incorrect size selection, return shipping costs are the responsibility of the customer.

If you receive an item that is damaged, defective or incorrect, please contact SOUVARE Client Services as soon as possible. Once the issue is confirmed, SOUVARE will cover the applicable costs associated with the approved return.

For complete information, please review our Returns Policy.

STILL NEED HELP?

Our Client Services team is here to assist you.

For questions regarding an order, please include your full name and order number when contacting us.

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