Returns Policy
Returns Policy
Last Updated: September 29, 2026
At SOUVARE, we want you to feel confident with every purchase. If an item is not right for you, eligible products may be returned within 30 days of delivery, subject to the conditions below.
This Returns Policy does not limit any mandatory consumer rights that may apply in your country or region.
30-Day Return Period
You may request a return within 30 days from the date your order is delivered.
To be eligible for a standard return, the item must be:
- Unworn and unused;
- Unwashed;
- Unaltered;
- In its original condition;
- With all original tags and labels attached; and
- Returned with its original packaging and accessories, where applicable.
Items showing signs of wear, washing, alteration, misuse, damage after delivery, or other conditions inconsistent with their original condition may not be accepted for a standard return, except where applicable consumer law provides otherwise.
How to Request a Return
To initiate a return, please contact SOUVARE Client Services within 30 days of delivery.
Please provide:
- Your full name;
- Your order number;
- The item(s) you wish to return; and
- The reason for your return.
Our team will review your request and provide the appropriate return instructions.
Please do not send your item back before receiving return instructions from SOUVARE.
Returns sent without following the provided instructions may experience delays or may not be properly identified.
Return Shipping Costs
For standard returns resulting from change of mind, personal preference, incorrect size selection, or other customer-initiated reasons, return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed.
Original shipping charges, where applicable, are generally non-refundable for standard returns, except where required by applicable law.
If the return is required because the product arrived damaged, defective, or incorrect, SOUVARE will cover the applicable return shipping costs once the issue has been reviewed and confirmed.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or different from the item you ordered, please contact SOUVARE Client Services as soon as possible, preferably within 14 days of delivery, so we can assist you promptly.
Please provide:
- Your order number;
- A clear description of the issue;
- Clear photographs of the affected item;
- Photographs of the packaging where relevant; and
- Any additional information reasonably required to assess the issue.
Once the issue has been confirmed, SOUVARE will cover the applicable costs associated with the approved return and provide an appropriate resolution.
Please do not return or dispose of a damaged, defective, or incorrect product before receiving instructions from our Client Services team.
The 14-day notification period is intended to allow us to resolve delivery-related issues quickly. It does not restrict any mandatory legal rights you may have regarding defective or non-conforming products.
Refunds
Once your return has been received, it will be inspected to confirm that it meets the applicable return conditions.
If approved, your refund will be issued to the original payment method used for the purchase.
After SOUVARE issues the refund, additional processing time may be required by your bank, credit card issuer, or payment provider before the funds appear in your account.
Processing times vary depending on the financial institution, payment method, and country and are outside SOUVARE's control.
Where applicable, original shipping charges are not refunded for standard change-of-mind returns, except where required by law.
Complimentary Shipping Orders
Orders that originally qualified for complimentary shipping remain eligible for return when all return conditions are met.
However, complimentary shipping on the original order does not mean that return shipping is complimentary.
For standard returns resulting from change of mind, personal preference, or incorrect size selection, the customer remains responsible for return shipping costs.
For confirmed damaged, defective, or incorrect items, SOUVARE will cover the applicable return costs.
Return Address
Please do not return your order to the address shown on the original parcel, shipping label, or packaging unless SOUVARE specifically instructs you to do so.
Return locations may vary depending on the product, destination, and fulfillment arrangement.
Once your return request has been reviewed, SOUVARE Client Services will provide the appropriate return instructions and applicable return address.
Products sent to an unauthorized return address may experience processing delays or may be unable to be properly identified.
Non-Returnable Items
Certain products may not qualify for standard returns where permitted by applicable law.
These may include:
- Personalized or custom-made products;
- Products made specifically according to customer specifications;
- Certain opened or used hygiene-sensitive products;
- Gift cards; and
- Products clearly identified as non-returnable or Final Sale before purchase, where legally permitted.
Non-returnable status does not affect applicable rights relating to items that arrive damaged, defective, incorrect, or otherwise non-conforming.
Sale & Promotional Items
Unless an item is clearly identified as Final Sale before purchase, eligible sale and promotional products may generally be returned under the same conditions described in this policy.
Where legally permitted, products identified as Final Sale may not qualify for standard change-of-mind returns.
Promotional pricing does not affect your applicable rights regarding damaged, defective, incorrect, or non-conforming products.
European Union Customers
Customers located in the European Union may have additional statutory consumer rights.
For eligible distance purchases, EU consumers generally have a 14-day statutory right of withdrawal from the date they receive the goods, subject to applicable exceptions. SOUVARE's commercial 30-day return period is offered in addition to, and does not replace or reduce, these statutory rights.
Where permitted by law and properly disclosed before purchase, customers exercising a change-of-mind return may be responsible for the direct cost of returning the goods.
Any mandatory rights regarding withdrawal, refunds, defective goods, conformity, or return costs remain unaffected by this policy.
Other International Customers
Consumer rights vary by country and region.
Nothing in this Returns Policy is intended to exclude, restrict, or override any mandatory consumer protection rights applicable to your purchase.
Where applicable law provides greater protection than this policy, those mandatory legal requirements will prevail.
Return Policy Abuse
To the extent permitted by applicable law, SOUVARE reserves the right to review return requests involving suspected fraud, repeated abuse of the return process, manipulation, or products returned in a condition that does not meet the requirements of this policy.
This does not affect legitimate claims involving damaged, defective, incorrect, or otherwise non-conforming products or any mandatory consumer rights.
Contact Us
To initiate a return or ask a question regarding an existing return, please contact:
SOUVARE Client Services
Email: [CLIENT SERVICES EMAIL]
Website: [SOUVARE DOMAIN]
Please include your full name and order number when contacting us so our team can assist you efficiently