Privacy Policy

Last Updated: September 29, 2026

SOUVARE respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how SOUVARE (“SOUVARE,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, make a purchase, communicate with us, or otherwise interact with our services (collectively, the “Services”).

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with SOUVARE.

We may collect information including:

Contact Information

• Name;
• Email address;
• Telephone number;
• Billing address; and
• Shipping address.

Order and Transaction Information

• Products purchased or considered;
• Order history;
• Returns and refund information;
• Shipping and delivery information; and
• Transaction details.

Payment Information

When you make a purchase, payment information necessary to complete the transaction may be collected and processed by Shopify and the applicable payment provider.

Depending on the payment method, this may include payment card information, billing details, payment account information, and transaction-related information.

SOUVARE does not necessarily receive or store complete payment card details directly.

Account Information

If customer accounts are available, we may process information associated with your account, including your login details, saved preferences, order history, and account settings.

Customer Service Information

When you contact us, we may collect the information you provide, including correspondence, support requests, return requests, photographs, product information, and other details necessary to assist you.

Device and Usage Information

When you interact with our website, certain information may be collected automatically, including:

• IP address;
• Browser type;
• Device information;
• Operating system;
• Network information;
• Pages viewed;
• Referring URLs;
• Shopping and browsing activity;
• Interaction with our website; and
• Cookies and similar technologies.

2. How We Use Your Information

We may use personal information for legitimate business and commercial purposes, including to:

• Process and fulfill orders;
• Process payments;
• Provide shipping and delivery services;
• Manage returns and refunds;
• Provide customer support;
• Communicate about orders and accounts;
• Maintain and improve our website and Services;
• Personalize the shopping experience;
• Remember customer preferences;
• Analyze website performance and customer interactions;
• Prevent fraud, unauthorized transactions, and other illegal activity;
• Protect our customers, business, and Services;
• Comply with legal and regulatory obligations;
• Enforce our policies and agreements; and
• Conduct marketing and advertising activities where permitted by applicable law.

3. Shopify

Our online store is hosted by Shopify.

Shopify provides the e-commerce platform that enables SOUVARE to offer products and Services to you.

As part of providing these Services, Shopify may collect and process personal information relating to your interaction with our store, purchases, device, and use of Shopify services.

Shopify may process information in countries other than the country in which you live.

For more information about how Shopify handles consumer personal information, please review the Shopify Consumer Privacy Policy.

Depending on our Shopify configuration and the Services enabled on our store, information about your interactions with SOUVARE may also be processed by Shopify to provide services such as personalization, measurement, analytics, fraud prevention, and advertising functionality.

Where required by applicable law, these activities will be subject to appropriate consent or other privacy controls.

Shopify specifically requires additional privacy disclosures when Shopify Network Intelligence/Enhanced Services are enabled, including explaining Shopify's role and linking customers to Shopify's privacy controls. Shopify Help Center

4. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate SOUVARE and provide our Services.

These parties may include:

• Shopify;
• Payment processors;
• Financial institutions;
• Shipping carriers;
• Fulfillment and logistics providers;
• Customer service providers;
• Technology and hosting providers;
• Analytics providers;
• Marketing and advertising providers;
• Fraud prevention and security providers;
• Professional advisers;
• Government authorities or regulators where legally required; and
• Other service providers necessary to operate our business.

These providers may process personal information on our behalf or for their own purposes, depending on the service and applicable law.

We do not authorize service providers processing personal information on our behalf to use that information for unrelated purposes except as permitted by applicable agreements and law.

5. Advertising and Marketing

If you choose to receive marketing communications, we may use your contact information to send you information about:

• New collections;
• Product releases;
• Editorial content;
• Private access;
• Special events;
• Promotions; and
• Other SOUVARE news.

Where required by law, marketing communications will only be sent with your consent or another valid legal basis.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our communications.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications relating to your orders, payments, deliveries, returns, security, or account.

6. Cookies and Similar Technologies

SOUVARE and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate and improve our Services.

These technologies may be used to:

• Keep the website functioning properly;
• Remember your preferences;
• Maintain shopping cart functionality;
• Understand how visitors use our website;
• Measure website performance;
• Detect fraud and security issues;
• Personalize content; and
• Support advertising and marketing activities.

Where required by applicable law, non-essential cookies and similar technologies will be used only after obtaining the appropriate consent.

You may also be able to manage certain privacy choices through the cookie and privacy controls available on our website.

Shopify provides regional cookie-banner and data-sharing controls that can be configured through the store's Customer Privacy settings. Shopify Help Center

7. Legal Bases for Processing — EEA, UK and Switzerland

Where applicable data protection law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following:

Performance of a Contract

When processing is necessary to process your order, receive payment, deliver products, manage returns, or otherwise fulfill our contractual obligations to you.

Legitimate Interests

Where processing is reasonably necessary for our legitimate business interests, such as improving our Services, protecting our business, preventing fraud, providing customer support, and understanding business performance, provided those interests are not overridden by your rights and interests.

Consent

Where you have provided consent, including for certain marketing, advertising, analytics, or cookie activities where consent is required.

You may withdraw consent where applicable, without affecting the lawfulness of processing that occurred before withdrawal.

Legal Obligations

Where processing is necessary for us to comply with applicable legal, regulatory, tax, accounting, or other obligations.

Shopify notes that merchants serving customers in the UK, EEA or Switzerland may need to disclose the legal bases used for their processing activities. Shopify Help Center

8. International Data Transfers

SOUVARE operates internationally, and our service providers may operate in multiple countries.

As a result, personal information may be processed, transferred, or stored outside your country of residence.

Where required, appropriate safeguards will be used for international transfers of personal information in accordance with applicable data protection laws.

For European personal data, the GDPR does not require data to remain physically within Europe, but international transfers must receive protections required under applicable law. Shopify Help Center

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing transactions;
• Maintaining business and transaction records;
• Providing customer service;
• Preventing fraud;
• Resolving disputes;
• Enforcing agreements; and
• Meeting legal, accounting, tax, or regulatory requirements.

Retention periods may vary depending on the type of information, purpose of processing, and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

You should protect your account credentials and notify us if you believe your account or personal information has been compromised.

11. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Request a copy or portability of certain information;
• Restrict certain processing;
• Object to certain processing;
• Withdraw consent where processing is based on consent;
• Opt out of certain targeted advertising;
• Opt out of certain sales or sharing of personal information where applicable;
• Appeal certain decisions regarding privacy requests where required by law; and
• Submit a complaint to an appropriate data protection authority.

These rights are subject to applicable legal limitations and exceptions.

Shopify provides merchant tools for responding to customer access and deletion requests. Shopify Help Center

12. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the jurisdiction and whether the relevant law applies to SOUVARE, these rights may include access, correction, deletion, portability, and the ability to opt out of certain uses of personal information for targeted advertising or certain forms of sale or sharing.

Where legally required, SOUVARE will provide mechanisms for exercising these rights and will not unlawfully discriminate against customers for exercising applicable privacy rights.

Shopify provides a data-sharing opt-out mechanism designed to support requirements arising under certain U.S. state privacy laws. Shopify Help Center

13. European Economic Area, United Kingdom and Switzerland

If you are located in the EEA, United Kingdom, or Switzerland, you may have additional rights under applicable data protection law, including rights concerning access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

You may also have the right to lodge a complaint with the competent data protection authority in your jurisdiction.

SOUVARE will process valid privacy requests in accordance with applicable law.

14. Children's Privacy

Our Services are not intended for children to make purchases independently where they lack legal capacity to do so.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information unlawfully, please contact us so we can review the matter and take appropriate action.

15. Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties.

SOUVARE is not responsible for the privacy, security, or content practices of third-party websites that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

16. Business Transactions

If SOUVARE is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any recipient will be required to handle personal information in accordance with applicable legal requirements.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technologies, Services, legal requirements, or other operational reasons.

When changes are made, we will update the “Last Updated” date at the top of this page.

Where required by applicable law, we may provide additional notice of material changes.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns regarding how your personal information is handled, please contact:

SOUVARE

Legal Business Name: [LEGAL BUSINESS NAME]

Privacy / Client Services Email: [PRIVACY EMAIL]

Business Address: [BUSINESS ADDRESS]

Website: [SOUVARE DOMAIN]

If required by applicable law, additional contact information for a Data Protection Officer or authorized privacy representative will be provided here.