Shipping & Delivery Policy

Last Updated: September 29, 2026

At SOUVARE, we are committed to providing a clear and reliable delivery experience from the moment your order is placed until it arrives at your destination.

Please review the information below before placing your order.

Order Processing

Orders are typically processed within 2–5 business days after they are successfully placed and payment has been confirmed.

Processing time includes order verification, preparation, quality checks, packaging, and handover to the shipping carrier.

Business days do not include weekends or public holidays.

During periods of high demand, collection launches, promotional events, or holidays, processing times may occasionally take longer. If a significant delay affects your order, we will make reasonable efforts to keep you informed.

Please note that processing time is separate from shipping and delivery time.

Estimated Delivery Time

Once your order has been processed and dispatched, the estimated delivery time is generally:

10–20 business days after dispatch.

Delivery times are estimates and may vary depending on your destination, carrier operations, customs procedures, local postal services, weather conditions, public holidays, and other circumstances outside SOUVARE's reasonable control.

An estimated delivery timeframe does not constitute a guaranteed delivery date.

International Shipping

SOUVARE serves customers in selected international markets.

The countries and regions currently available for delivery will be displayed at checkout. If your destination is available during checkout, this generally means that we currently offer a shipping option to that location.

Shipping services, costs, and availability may vary depending on the destination and the products included in your order.

Complimentary Shipping

Selected SOUVARE products may qualify for complimentary shipping, regardless of the total order value, when specifically indicated on the product page or during checkout.

For other eligible products and destinations, SOUVARE offers complimentary standard shipping on orders of US$100 or more, calculated according to the order subtotal and the shipping conditions displayed at checkout.

Orders below the applicable complimentary shipping threshold may be subject to a shipping charge.

Any shipping cost applicable to your order will be clearly displayed during checkout before payment is completed.

Promotional shipping offers may be subject to specific conditions and may be changed or discontinued at any time, without affecting orders that have already been placed.

Order Tracking

Once your order has been dispatched and tracking information becomes available, you will receive a shipping confirmation containing your tracking details.

Please allow some time for tracking information to become active after the carrier receives the shipment.

Tracking updates are provided by the carrier and may occasionally take time to refresh, particularly during international transit or customs processing.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, brokerage charges, or other charges imposed by the destination country or relevant authorities.

Where applicable, duties and import taxes may be calculated and collected during checkout. Where they are not collected by SOUVARE at checkout, additional charges may be assessed by the relevant authorities or carrier in accordance with the rules applicable to the destination.

Any duties, taxes, or import-related charges shown and collected at checkout will be handled according to the shipping method and destination applicable to the order.

Where such charges are not collected at checkout, the customer may be responsible for applicable charges required for customs clearance or delivery, except where applicable law or the terms displayed at checkout provide otherwise.

Customs requirements and import rules vary by country and may change over time. Customers are responsible for providing accurate information required for delivery and customs clearance.

Customs Delays

International shipments may occasionally be held or delayed by customs authorities.

Customs processing is outside SOUVARE's direct control, and time spent in customs is not included as a guaranteed part of our estimated delivery timeframe.

We will provide available tracking information so you can follow the progress of your shipment.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

• Full name
• Street address and number
• Apartment, suite, or unit number, where applicable
• City
• State, province, or region
• Postal or ZIP code
• Country
• Telephone number
• Email address

If you notice an error after placing your order, please contact SOUVARE Client Services as soon as possible.

We will make reasonable efforts to assist before dispatch, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Additional costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility, subject to applicable law.

Failed Delivery & Unclaimed Packages

If delivery cannot be completed because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, failure to provide information required by the carrier, or failure to collect the package when required, the shipment may be returned.

If an order is returned to us or our fulfillment partner, please contact SOUVARE Client Services so we can review the available options.

Additional shipping charges may apply if a new shipment is requested for reasons attributable to the customer.

Lost Packages

If your tracking information indicates an unusual delay or you believe your package may have been lost in transit, please contact SOUVARE Client Services.

We will review the available tracking information and, where appropriate, work with the carrier or fulfillment partner to investigate the shipment.

If a shipment is confirmed as lost, SOUVARE will provide an appropriate resolution in accordance with the circumstances of the order and applicable consumer law.

Damaged Packages

If your order arrives with visible shipping damage, please document the condition of the package and the product as soon as possible.

Contact SOUVARE Client Services within 14 days of delivery and provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging where relevant

If the item is confirmed to have arrived damaged, defective, or incorrect, SOUVARE will cover the applicable costs associated with the approved resolution.

Further conditions regarding damaged, defective, incorrect, returned, or exchanged items are available in our Returns & Exchanges Policy.

Multiple Shipments

In some circumstances, an order containing multiple products may be shipped in more than one package.

If your order is divided into multiple shipments, packages may arrive on different dates and may have separate tracking numbers.

You will not be charged additional shipping fees solely because SOUVARE chooses to divide an eligible order into multiple shipments.

Delivery Delays

Although we work to provide reliable delivery estimates, delays can occasionally occur due to circumstances outside our reasonable control, including:

carrier disruptions, customs inspections, severe weather, public holidays, transportation interruptions, local postal delays, regulatory requirements, or other exceptional events.

If your order experiences a delay, please refer to the tracking information first. If you require further assistance, contact our Client Services team.

Order Changes & Cancellations

If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request; however, once an order has entered fulfillment or has been dispatched, changes or cancellations may no longer be possible.

Cancellation rights provided by applicable consumer law remain unaffected.

Customer Responsibility

Customers are responsible for ensuring that all information provided during checkout is complete and accurate and for complying with any reasonable requirements necessary to receive the shipment.

SOUVARE is not responsible for delays caused by inaccurate customer information, failure to respond to carrier or customs requests, or circumstances outside our reasonable control, except where applicable law provides otherwise.

Your Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict, or override any mandatory rights or remedies available to you under applicable consumer protection law.

Where local consumer law provides rights that are more favorable than the terms stated in this policy, those mandatory rights will apply.

Contact Us

If you have any questions regarding your shipment or delivery, please contact:

SOUVARE Client Services

Email: [CLIENT SERVICES EMAIL]

Website: [SOUVARE DOMAIN]

Please include your full name and order number when contacting us about an existing order.