Returns & Exchanges
Returns & Exchanges Policy
Last Updated: September 29, 2026
At SOUVARE, we want you to feel confident in every purchase.
If your order is not quite right, eligible items may be returned within 30 days of delivery, subject to the conditions outlined below.
This policy is in addition to any mandatory consumer rights that may apply in your country or region.
30-Day Return Policy
SOUVARE accepts eligible return requests made within 30 days of delivery.
To qualify for a return, the item must generally be:
- Unworn and unused;
- Unwashed;
- Unaltered;
- In its original condition;
- With all original tags and labels attached; and
- Returned with its original packaging and accessories, where applicable.
Items that show signs of wear, washing, alteration, misuse, damage caused after delivery, or other conditions that prevent them from being resold as new may not qualify for a standard return, except where mandatory consumer rights apply.
Please do not send an item back before contacting SOUVARE and receiving return instructions.
How to Request a Return
To request a return, please contact SOUVARE Client Services within the applicable return period.
Please provide:
- Your full name;
- Order number;
- Item(s) you wish to return; and
- Reason for the return.
Our Client Services team will review your request and, if eligible, provide instructions for completing the return.
SOUVARE Client Services
Email: [CLIENT SERVICES EMAIL]
Website: [SOUVARE DOMAIN]
Returns sent without following the provided instructions may experience delays in processing.
Return Shipping Costs
For standard returns resulting from a change of mind, personal preference, incorrect size selection, or similar customer-initiated reason, the customer is responsible for the cost of returning the item.
Original shipping charges, where applicable, are generally non-refundable unless required by applicable law or the return results from an error for which SOUVARE is responsible.
We strongly recommend using a trackable shipping method when returning an item.
SOUVARE is not responsible for a customer return that is lost in transit before reaching the designated return location, except where applicable law provides otherwise.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact SOUVARE Client Services as soon as possible, preferably within 14 days of delivery, so we can review and resolve the issue promptly.
Please provide:
- Your order number;
- A description of the issue;
- Clear photographs of the item;
- Photographs of the packaging, where relevant; and
- Any additional information reasonably requested by our Client Services team.
If the issue is confirmed, SOUVARE will cover the applicable costs associated with the approved return, replacement, or other appropriate resolution.
Please do not dispose of or return the affected product before receiving instructions from our team.
The 14-day notification period above is intended to help us resolve delivery-related issues promptly and does not limit any mandatory legal rights relating to defective or non-conforming goods.
Exchanges
Eligible items may be exchanged for another available size or eligible variant, subject to stock availability.
To request an exchange, contact SOUVARE Client Services within 30 days of delivery.
For exchanges resulting from personal preference or an incorrectly selected size, the customer is responsible for applicable return shipping costs.
If an exchange is required because SOUVARE sent an incorrect, damaged, or defective item, SOUVARE will cover the applicable shipping costs associated with the approved resolution.
If the requested replacement is unavailable, we may offer an alternative item or a refund, as appropriate.
Refunds
Once an eligible return is received, it will be inspected before the refund is approved.
If approved, the refund will be issued to the original payment method used for the purchase, subject to applicable law.
Please allow time for your bank, credit card provider, or payment provider to process and post the refund after it has been issued.
The time required for funds to appear in your account may vary depending on your financial institution, payment method, and country.
SOUVARE does not control processing times imposed by banks or payment providers after a refund has been successfully issued.
If you believe an approved refund has not been received within a reasonable period, please contact SOUVARE Client Services.
Original Shipping Charges
Where shipping charges were paid on the original order, those charges are generally non-refundable for standard returns based on change of mind, personal preference, or incorrect size selection, except where required by applicable law.
If a return results from a confirmed SOUVARE error, damaged item, defective product, or incorrect item, the appropriate shipping costs will be covered or refunded by SOUVARE as applicable.
Complimentary Shipping Orders
If your original order qualified for complimentary shipping, this does not prevent you from requesting an eligible return.
Customer-paid return shipping may still apply to standard returns resulting from change of mind, personal preference, or size selection.
Return Address
Do not return products to the address shown on your parcel, shipping label, or packaging unless SOUVARE specifically instructs you to do so.
The appropriate return location may vary depending on the product, destination, and fulfillment arrangement.
Once your return request has been reviewed and approved, SOUVARE Client Services will provide the applicable return instructions and return address.
Products returned to an unauthorized address may result in processing delays or may be unable to be properly identified.
Multiple-Item Orders
If you purchased multiple items, you may request to return only the eligible products you no longer wish to keep.
Each returned item must satisfy the eligibility requirements described in this policy.
Where products from the same order were delivered separately, applicable return periods will be determined in accordance with this policy and any mandatory consumer law applicable to your location.
Non-Returnable Items
Certain products may not be eligible for standard returns for health, hygiene, safety, personalization, or other reasons permitted by applicable law.
These may include, where applicable:
- Personalized or custom-made products;
- Items specifically produced according to customer specifications;
- Certain sealed hygiene-sensitive products once opened;
- Gift cards; and
- Other products identified as non-returnable before purchase where permitted by law.
Any applicable return restriction will be communicated on the relevant product page or before purchase where required.
Nothing in this section limits rights relating to products that arrive damaged, defective, incorrect, or otherwise non-conforming under applicable consumer law.
Sale & Promotional Items
Unless specifically identified as Final Sale before purchase where legally permitted, eligible sale and promotional items may be returned under the same general conditions described in this policy.
Items specifically identified as Final Sale may not qualify for change-of-mind returns, subject to applicable consumer law.
A promotional price does not affect a customer's rights regarding defective, damaged, incorrect, or non-conforming products.
European Union Customers
Customers located in the European Union may have additional statutory rights.
For eligible distance purchases, EU consumers generally have a 14-day right of withdrawal after receiving the goods, allowing them to withdraw from the purchase without providing a reason, subject to applicable exceptions. Shopify Help Center
SOUVARE's commercial 30-day return period does not replace or reduce these statutory rights.
Where permitted, customers exercising a change-of-mind withdrawal may be responsible for the direct cost of returning the goods when this has been properly disclosed before purchase. European Union
Any mandatory rights regarding refunds, withdrawal, defective products, conformity of goods, return costs, or other consumer protections applicable in the customer's country remain unaffected by this policy.
United Kingdom and Other Markets
Customers may have statutory cancellation, return, refund, or product-conformity rights under the laws applicable to their location.
Where mandatory consumer law provides rights or remedies that are more favorable than this policy, those mandatory rights will apply.
Order Cancellations
If you wish to cancel an order before it has been dispatched, please contact SOUVARE Client Services as soon as possible.
We will make reasonable efforts to accommodate cancellation requests.
However, because orders may enter processing shortly after being placed, we cannot guarantee that a cancellation can be completed once fulfillment has begun.
Any mandatory cancellation or withdrawal rights provided under applicable consumer law remain unaffected.
Abuse of the Return Policy
SOUVARE reserves the right, to the extent permitted by applicable law, to review or refuse return requests involving suspected fraud, abuse, manipulation, repeated misuse of the return process, or items that do not meet the conditions of this policy.
This provision does not limit legitimate claims involving defective, damaged, incorrect, or non-conforming goods or any mandatory consumer rights.
Your Consumer Rights
Nothing in this Returns & Exchanges Policy is intended to exclude, restrict, or override any rights or remedies that cannot legally be excluded under applicable consumer protection law.
If the law applicable to your purchase provides greater protection than this policy, the mandatory legal requirements will prevail.
Contact Us
For returns, exchanges, damaged products, or refund questions, please contact:
SOUVARE Client Services
Email: [CLIENT SERVICES EMAIL]
Website: [SOUVARE DOMAIN]
Please include your full name and order number so our team can assist you efficiently.