
Frequently Asked Questions
Everything you need to know before placing your order.
How do I choose the right size?
Fit may vary between styles. We recommend checking the Size Guide available on each product page before ordering.
For the best fit, compare the measurements provided with a similar piece you already own.
What can I expect from SOUVARE quality?
Every piece is selected with attention to material, construction, finish, comfort and overall feel.
Our approach is simple: we look for pieces that meet the SOUVARE standard of contemporary design, everyday comfort and lasting style.
How long will my order take to arrive?
Orders are prepared within 2–5 business days.
After dispatch, estimated delivery is typically 10–20 business days, depending on the destination and local delivery conditions.
You will receive tracking information once your order has been shipped.
Will I be able to track my order?
Yes. Once your order has been dispatched, you will receive tracking information so you can follow its journey.
You can also use our Track Order page for updates.
What if the size doesn't fit?
If your piece isn't the right fit, you may request a return in accordance with our Returns Policy.
We recommend checking the Size Guide before ordering to help you choose the most suitable size.
Can I return my order if I change my mind?
Yes. Eligible items can be returned within 30 days of delivery, provided they meet the conditions outlined in our Returns Policy.
For change-of-mind, size or preference returns, return shipping costs are generally the customer's responsibility.
What if my item arrives damaged, defective or incorrect?
Please contact our Customer Care team as soon as possible.
If your item arrives damaged, defective or different from what you ordered, we'll review the issue and provide the appropriate solution. Where applicable, SOUVARE will cover the associated return or exchange costs.
Your mandatory consumer rights remain unaffected.
Where does SOUVARE ship?
SOUVARE serves customers internationally, with availability depending on the destination and product.
Available shipping options will be displayed during checkout.